Apprentice ICTS Support Engineer

Level: 3


Employer: WILLIAM HARE LIMITED


Location: Brandlesholme House

As an Apprentice ICTS Support Engineer, you will provide 1st Line IT Support, answer calls, diagnose hardware and software faults, log customer queries, escalate complex issues to Engineers, assist with hardware builds, install and deploy hardware and software, and support unified communications deployment.

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Duration: 1 Year 6 Months

Expected start date: 04/01/2027

Hours per week: 36 hours

Wage: (Annually)

Job role includes

As a potential WHL ICTS Support Engineer, your list of tasks will include:

To supply 1st Line Support for the IT Department. Take calls and be the initial contact for the IT department, Have knowledge of fault diagnosis on hardware and software. Be responsible for logging customer queries, escalating complex queries to Engineers. Assist in the build of hardware, install and deploy hardware and software, assist with the unified communications deployment.

  • Take 1st Line Calls
  • Fault diagnosis on hardware and software
  • Communication both written and orally - relaying complex queries to seniors
  • Build of hardware
  • Installation of hardware and software
  • Installation and deployment of the unified communications systems
  • Be flexible, to work additional hours if requires
  • Be able to travel to visit other business premises
  • Gradually be exposed to the other areas of IT within WHG

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About employer

The William Hare Group is a family owned business with origins in the UK dating back to the 1880s. William Hare is Europe’s largest independent structural steel contractor, specialising in engineering, fabrication and erection of steel structures – such as Manchester airport (T2), Trafford Centre and Hinkley Point C. Throughout the world, the group has carried out projects in over 50 countries and currently employs over 2000 skilled staff.

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  • weighting: Essential
  • qualificationType: GCSE or equivalent
  • subject: English,Maths and IT
  • grade: 6

  • You will attend QA Limited virtually on a day release basis, completing your Level 3 over 2 years
  • You will follow a learning plan in the workplace, supported by a mentor

    Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship. 

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills