Customer Service Administrator Apprentice

Level: 2


Employer: Remtek Systems Ltd


Location: Unit 550, Metroplex Business Park

Highly organised and efficient Customer Service Administrator required to manage enquiries, communications, payments, bookings, deliveries and assistive technology training. The successful candidate will have excellent communication skills, strong attention to detail and the ability to prioritise tasks in a fast-paced environment.

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Duration: 1 Year

Expected start date: 02/11/2026

Hours per week: 40 hours

Wage: (Annually)

Job role includes

Seeking a Customer Service Apprentice for Remtek with an immediate start.

Manage Communications - Handle incoming and outgoing calls and emails, ensuring timely and professional responses.

Query Management - Address general internal and external queries, providing accurate information and assistance as needed.

Payment Processing -Take and process payments efficiently, maintaining accurate records of all transactions.

Booking Coordination - Schedule and manage bookings for deliveries and assistive technology training sessions, coordinating with relevant parties to ensure smooth operations.

Administrative Support - Provide general administrative support to the team, assisting with various tasks as needed to ensure efficient office operations.

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About employer

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

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  • weighting: Desired
  • qualificationType: GCSE
  • subject: Maths & English
  • grade: 4 - 9 / A* - C

  • Level 2 Customer Service Practitioner qualification
  • Functional Skills Level 2 in math & English (if required)
  • All training will be delivered within the workplace, there will be no need for the successful apprentice to attend college

    Potential fulltime role and progression for the right candidate.

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills