ICT Apprentice

Level: 3


Employer: CITIZENS ADVICE SORT GROUP LTD


Location: 9 GREAT ANCOATS STREET

Citizens Advice SORT Group is looking for a motivated and enthusiastic ICT Apprentice to join our team and develop valuable skills in IT support and digital services. This is an excellent opportunity for someone with a passion for technology who is eager to learn while gaining hands-on experience in a supportive environment.

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Duration: 1 Year 4 Months

Expected start date: 05/12/2026

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Providing first-line IT support to staff by resolving hardware and software issues
  • Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
  • Installing and updating software, operating systems and security patches
  • Assisting with user account management, passwords and access permissions
  • Supporting the maintenance of networks, servers and other IT infrastructure
  • Logging and tracking support requests using an IT helpdesk system
  • Helping to maintain IT equipment and keeping accurate asset records
  • Assisting with data backups and following cybersecurity best practices
  • Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint

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About employer

Since 1939, we've provided advice, information and support to anyone who needs it. Today, we help people online, over the phone and face to face through services across Stockport, Oldham, Rochdale and Trafford. Stockport, Oldham, Rochdale and Trafford

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Information Communications Technician Level 3.

    Your earnings can increase over time with an apprenticeship. 

    Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills