ICT Apprentice

Level: 3


Employer: SENTIS MANAGED SOLUTIONS LTD


Location: Museum Street

Do you have a natural passion for IT and want to start your career in a customer-focused managed services business? This is an excellent opportunity to join our Service Desk team as an apprentice while completing a Level 3 IT Support Technician Apprenticeship. 

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Duration: 1 Year 4 Months

Expected start date: 10/11/2026

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Provide first-line technical support through the Service Desk
  • Work on support tickets and assist senior engineers
  • Help set up PCs and laptops
  • Handle common requests, including password resets, new-user requests and fault logging
  • Act as a first point of contact for customers by phone, email and the customer portal
  • Keep customers informed using clear, straightforward language
  • Liaise with internal colleagues to help ensure services are delivered effectively
  • Work within agreed service levels, aiming for efficient resolution and a strong first-time-fix rate

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About employer

Sentis Managed Solutions was borne out of a passion for helping businesses better understand technology and ensure that they benefit from the latest developments in the sometimes complex world of IT.

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    Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

    Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Initiative

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills