IT Support Apprenticeship

Level: 3


Employer: CONTROL GROUP INTERNATIONAL LIMITED


Location: UNIT CG1A CLARENCE MILL

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations.

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Duration: 1 Year 4 Months

Expected start date: 01/11/2026

Hours per week: 40 hours

Wage: (Annually)

Job role includes

Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:

  • To maintain a high degree of customer service for all support queries and adhere to good service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on our support desk software and manage the ticket system effectively
  • Deal with administrative activities professionally and in a timely manner
  • Liaise with field engineers, installation programs, maintenance and warranty programmes

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About employer

Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences. 

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    • Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
    • Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills