Apprentice Medical Receptionist
Level: 3
Employer: SPRINGFIELD MEDICAL CENTRE
Location: BATH STREET HEALTH AND WELLBEING CE
We are looking for a friendly, motivated and reliable Apprentice Medical Receptionist to join our GP practice team. This is an excellent opportunity for someone who is keen to develop their skills and gain valuable experience within a busy healthcare environment.
Duration: 1 Year 6 Months
Expected start date: 02/11/2026
Hours per week: 37 hours
Wage: (Annually)
Job role includes
The Apprentice Medical Receptionist will work as part of the practice reception and administration team. They will receive full training and gradually take on more responsibility as their confidence and skills develop.
Their duties will include:
- Welcoming patients into the practice and providing a friendly, professional service.
- Answering telephone calls and dealing with patient enquiries.
- Booking, cancelling and rearranging appointments.
- Signposting patients to the most appropriate service or healthcare professional.
- Registering new patients and updating patient information.
- Using the practice computer systems, including SystmOne, to access and update records.
- Processing incoming and outgoing correspondence.
- Supporting clinicians and other members of the practice team with administrative tasks.
- Taking messages and passing information to the appropriate member of staff.
- Managing requests from patients in line with practice procedures.
- Scanning and filing documents accurately.
- Maintaining patient confidentiality and following GDPR and information governance requirements.
- Learning about NHS services and how a GP practice operates.
- Supporting the wider team with general administrative and reception duties.
As an apprentice, they will not be expected to know everything from day one. They will learn on the job, receive support from experienced colleagues and attend their apprenticeship training alongside their normal work.
About employer
Springfields Medical Centre is a friendly and forward-thinking GP practice committed to providing high-quality, patient-centred healthcare to our local community. Our experienced team includes GPs, nurses, healthcare assistants, reception and administrative staff who work together to deliver a wide range of NHS primary care services.
We are a busy and supportive practice that values teamwork, respect, confidentiality and excellent patient care. We are committed to developing our staff and providing opportunities for learning and career progression.
The apprenticeship offers an excellent opportunity to gain practical experience within a professional NHS environment while working alongside an experienced team. The successful candidate will receive support and training to develop their skills and confidence and gain a good understanding of how a modern GP practice operates.
We are looking for someone who is enthusiastic, approachable and keen to learn, and who would enjoy becoming part of our friendly practice team.
The apprentice will receive a combination of on-the-job training within the GP practice and off-the-job training with the apprenticeship training provider.
The apprentice will work alongside experienced members of the reception and administration team, receiving supervised training and support to develop the knowledge and skills required for the role. Training will include patient communication, appointment booking, NHS processes, confidentiality and GDPR, use of practice systems, administration and customer service.
The apprentice will also attend off-the-job apprenticeship training with the training provider, with the frequency and arrangements agreed as part of the apprenticeship programme. Time will be provided during working hours to complete the required apprenticeship training and coursework.
On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Medical Receptionist role, subject to vacancies and satisfactory performance.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Compassionate
