Job role includes

The employee is responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management.

Business Development Strategy

• Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
• Model the company values in day to day interaction internally and externally
• Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
• Making targeted telesales introductions & appointments with customers, both new & existing.
• Profiling of the new customers based on size, vertical market and buying behaviour
• Documenting required information and actions taken in CRM (Sales Force)
• Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI’s

Qualification & Support of new accounts

• Qualification of new prospects by applying the Global Sales Process
• Profiling of the new customers based on size, vertical market and buying behaviour
• Documenting required information and actions taken in CRM
• Assisting sales with making appointments with customers where appropriate and log in CRM.
• Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy
• Provide spot & standard quotes to the customer
• Handle customer commercial questions (technical, pricing, invoices, consulting)
• Handle ad-hoc complaints of customers
• Identify new business opportunities (SA, KA, STA)

CSA Portfolio

• Deliver the defined service level (Product and Service Building Blocks)
• Plan specific activities to ensure realization of the Sales Goals
• Identify cross selling opportunities & communicate same to the corresponding Business Unit
• Identify & execute necessary frequency of contact per CSA
• Identify and capitalize on new opportunities
• Review and update customer tariffs as and when necessary to protect profitability
• Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM
• Provide complete and timely information regarding new business to concerned parties within network
• Identify and act on external marketing opportunities
• Complete all available G-Campus training modules relevant to your sales function, consult with superior.