IT Help Desk Support Specialist Apprentice

Level: 3


Employer: BROAD ACCESS SERVICES LTD


Location: Limes Lane

This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. 

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Duration: 1 Year 4 Months

Expected start date: 28/10/2026

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint) 
  • Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
  • Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP/DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
  • Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched

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About employer

Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.

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Information Communications Technician Level 3.

    Your earnings can increase over time with an apprenticeship.

    Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills