Customer Service Apprenticeship

Level: 2


Employer: THE CALLS WAREHOUSE LTD


Location: Blue

Kick start your career with The Calls Warehouse in MediaCity as a Customer Service Apprentice. Gain hands on experience supporting customers, handling enquiries, using CRM systems and developing valuable communication skills while working towards a recognised qualification. A fantastic opportunity to learn, grow and build a long term career.

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Duration: 1 Year

Expected start date: 01/10/2026

Hours per week: 31.5 hours

Wage: (Annually)

Job role includes

Duties include but not limited to:

  • Carry out customer health checks for existing customers
  • Provide advice, support and solutions to customer queries
  • Answer inbound customer calls and gather detailed information
  • Deliver excellent aftercare support to existing customers
  • Manage customer expectations and maintain high levels of customer satisfaction
  • Use AI tools to gather information and update customer records and spreadsheets
  • Complete customer surveys with prospective new customers over the phone
  • Use CRM systems and other internal software to record and manage customer information
  • Build strong relationships with customers through effective questioning, listening and communication
  • Identify customer needs and requirements
  • Gather and qualify information from prospective customers
  • Pass qualified leads to Account Managers for follow up and sales closure
  • Support a range of business projects and administrative activities

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About employer

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: Maths & English
  • grade: 3 - 9 / A* - D

    Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Friendly & Pleasant

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills