Job role includes

Responsibilities:  
 
Complete day-to-day activities within the department accurately and within agreed timeframes. 

• Work as part of the team to ensure departmental tasks are completed, supporting colleagues when priorities or workloads change. 
• Answer inbound customer calls professionally and provide a helpful, consistent standard of customer service. 
• Resolve customer queries, process orders, and support delivery issue resolution accurately and within agreed timescales. 
• Escalate issues or complaints to the Customer Service Team Leader where support or further action is required. 
• Share feedback with the Customer Service Team Leader on areas where further training, process improvement, or development may be helpful. 
• Ensure quotations are handled within agreed timeframes. 
• Where applicable, use the tools provided, including Dynamics, to personalise customer interactions and build rapport with the customer base. 
• Manage individual cases as part of the wider department workload, highlighting when support is needed from other team members. 
• Work closely with other departments to support the smooth resolution of customer queries and requests. 
• Maintain company equipment to a high standard and demonstrate professional personal standards at all times. 
• Carry out any additional reasonable requests made by the Company. 
• Continuously look for opportunities to improve through learning and self-development.