Business Admin Apprentice
Level: 3
Employer: S & G RESPONSE LTD
Location: ST ANNES HOUSE
The main purpose of this role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
Duration: 1 Year 6 Months
Expected start date: 12/10/2026
Hours per week: 37.5 hours
Wage: (Annually)
Job role includes
Duties include but will not be limited to:
- To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
- Learning to confidently and efficiently represent the initial interface between the customer and the company
- Developing skills to action all inbound communications ensuring that all items are logged correctly to the relevant cases within your team
- Also actioning all outbound communications following the appropriate procedures
- Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
- To deliver excellent customer service at all times
- To work with the team to achieve your own individual objectives
- Achieve monthly KPI targets as communicated by the Team Leader/Manager
- Consistently promote the vision, values and behaviours expected of the company through the provision of the highest level of customer service
- To ensure personal compliance with the S&G policies and procedures
About employer
We are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators. We have an excellent reputation for outstanding customer service, and we have grown substantially over the last few years. We are studiously focused on delivering growth for the long-term by continually investing in our people, culture, and infrastructure. We have a workforce of just under 150 with a clear purpose and vision and, to achieve this, we require committed team members who follow our values and are passionate for the journey ahead.
- This apprenticeship is workplace delivery meaning there is no day release to college
- There may be a fulltime position available upon successful competition of this apprenticeship
- Organisation skills
- Team working
- Willing to learn
- Committed
- Resilient
- Time management
- Hardworking
