Job role includes

As your training progresses, you'll build skills and take on increasing responsibility across three areas of the business:

General administration

• Being a first point of contact for the business — answering calls, emails and general enquiries, and learning to direct them appropriately.
• Supporting diary management, meeting scheduling, and coordination of internal and external appointments.
• Learning to maintain accurate filing systems (physical and digital), keeping records organised and easy to find.
• Drafting and formatting correspondence, letters, reports and documents, with feedback and support to build your confidence.
  Providing general administrative support to the Managers and wider team.
• Helping to monitor office supplies and liaise with suppliers.
• Supporting the coordination of meetings and events — preparing agendas, taking minutes, organising logistics.
• Learning how our ISO 9001 quality management system works and helping keep compliance records up to date.
• Handling sensitive and confidential information appropriately, in line with GDPR and company policy

Order processing, ERP and invoicing:

• Learning to sign in and process supplier and purchase orders on our Odoo ERP system.
• Learning to match purchase orders, delivery notes and supplier invoices, and how to flag discrepancies.
• Building up order records on the ERP system and tracking orders from receipt through to fulfilment and invoicing.
• Gaining exposure to basic stock and inventory record-keeping.

Order preparation, packing and shipping:

• Learning to prepare customer orders for dispatch — picking, packing and labelling correctly.
• Learning how to book shipments with couriers/freight providers, including the paperwork involved.
• Helping track outbound shipments and learning how to resolve delivery issues.
• Learning best practice for packing sensitive electronic components safely for transit.
• Keeping despatch records on the ERP system up to date as you gain confidence.