Customer Experience Specialist Apprentice

Level: 3


Employer: Mercedes-Benz of Macclesfield


Location: Lyme Green Business Park

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluate customer service levels and implement changes to improve customer journey and using appropriate resources and technology.

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Duration: 1 Year 6 Months

Expected start date: 01/09/2026

Hours per week: 40 hours

Wage: (Annually)

Job role includes

The role of a Customer Experience Specialist Service Advisor Apprentice expert:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviours in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

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About employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: Additional GCSE subject
  • grade: Grade A*-C/9-4

Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. 

    Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

    • Customer Support Executive
    • Front of House- Brand Representative
    • Customer Service expert leading to after sales, service advisor or parts advisor
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills