Level 3 Information and Communications Technician Apprenticeship

Level: 3


Employer: Network Rail


Location: 4 Travis Street

Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.

 

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Duration: 1 Year 6 Months

Expected start date: 15/09/2026

Hours per week: 35 hours

Wage: (Annually)

Job role includes

  • Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
  • Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
  • Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
  • Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
  • Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
  • Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
  • Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience

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About employer

n apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.

You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: English
  • grade: 9-4

    • Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria
    • Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT
    • Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills