Information Communications Technician Apprenticeship

Level: 3


Employer: ASPECT IT LTD


Location: UNIT 4

We’re looking for an enthusiastic individual to join our IT support team as a Level 3 Apprentice.

This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience supporting clients across the Greater Manchester from our office in Oldham.

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Duration: 1 Year 6 Months

Expected start date: 02/03/2026

Hours per week: 36 hours

Wage: (Annually)

Job role includes

You’ll Be Doing:

  • Taking and logging IT helpdesk calls and logging email queries from our customers.
  • Assisting with IT helpdesk support via phone and remote tools.
  • Logging and monitoring support tickets using our helpdesk system.
  • Helping with setup and maintenance of PCs and user accounts.
  • Learning to troubleshoot common Windows and Microsoft 365 issues.
  • Supporting the wider team with tasks and documentation.

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About employer

Excellence in IT Support
Aspect IT’s mission is to offer well-managed IT Services to its clients and help them maximise profits through the strategic use of IT
 
Aspect IT are a UK based IT support company based in Greater Manchester, and have become well known for outstanding levels of service, IT support and advice for clients throughout the UK, including Oldham, Manchester and Yorkshire.

Formed in 2003 by directors Ian and Peter, two IT professionals with over 15 years of experience, our reputation for professional IT services grew quickly and allowed us to expand in terms of size and also scope of IT services being made available to our many satisfied clients.

Our IT support services and IT solutions not only help businesses across the UK to run more efficiently, but also help future proof their organisations against likely changes in technology which would otherwise hinder their business operations.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: 5 GCSE's including English and Maths
  • grade: 4-9 (A*-C)

Off-the-job training will take place one day a week at Oldham College.

    Full-time position for the right person.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
Apply now

About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills