Medical Administrator Apprentice (£7.55 - £10.00/hour)
Level: 3
Employer: Ailsa Craig Medical Practice
Location: 270 DICKENSON ROAD
Duration: 1 Year 4 Months
Expected start date: 15/12/2025
Hours per week: 37 hours
Wage: (Annually)
Job role includes
The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Main Duties:
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols.
- Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are managed in a logical and non-disruptive manner.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Receiving patients, consulting with members of the practice team and maintaining and monitoring the practice appointments system.
- Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
- Deal with visit requests as per practice protocol.
- Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email requests).
- Handing completed repeat prescriptions to patient and checking names and address.
- Process patients' change of address via computer data entry.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Receive and make telephone calls as required (internal and external). Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Company Benefits:
- NHS Pension.
- NHS discounts.
- Free parking.
About employer
GP training practice located outside central Manchester with a growing list of 11,300 patients. The team consists of 3 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice-based pharmacist, 2 practice nurses, 1 health care assistants, a trainee nurse associate, first contact physio and a focussed care practitioner supported by a fabulous administration team.
Business Administrator Level 3 apprenticeship standard with Medical Pathways.
Upon completion of the apprenticeship, there will be an opportunity to join the team in a full-time position.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
