Business Administration apprenticeship
Level: 3
Employer: CUCUMBER RECRUITMENT LTD
Location: Kimada House
Duration: 1 Year 6 Months
Expected start date: 30/11/2025
Hours per week: 37.5 hours
Wage: (Annually)
Job role includes
You’ll play a key role in staff and client relationships, driving fill rates and continuity while delivering a brilliant experience to everyone we support.
Key Responsibilities
Shift Fulfilment & Operations -
- Source and book suitable staff into open shifts; hit daily/weekly fill targets.
- Build and maintain rotas and recurring patterns for priority services.
- Send shift confirmations, directions, and start-time reminders; manage check-ins and late-running escalations.
- Monitor cancellations; backfill quickly and keep clients updated.
- Log all actions and outcomes accurately in our systems (e.g., Easy Recruit/CRM).
Candidate & Staff Engagement
- Keep in regular contact with active and lapsed workers; re-activate and rebook first-time starters.
- Grow a talent pool for key locations and shift types (earlies/lates/weekends).
- Gather feedback after shifts and pass on praise/issues to the team lead.
Client Service
- Call new locations after first bookings to check satisfaction, capture manager details, and identify further needs.
- Provide proactive updates on coverage; offer continuity (same staff) where possible.
- Support the team with daily service reports and ad-hoc client requests.
Systems, Data & Reporting
- Keep rota data, staff availability and notes up to date and accurate.
- Produce simple reports (e.g., daily fill rate, late arrivals, rebook rates).
- Help improve desk processes and templates (texts, emails, call scripts).
Note: This role is focused on fulfilment operations rather than compliance. (Basic document checks may be observed as part of learning the end-to-end process, but compliance is handled by our dedicated team.)
Experience / Skills -
- Excellent telephone manner and confidence speaking to people all day.
- Strong relationship-building skills and a helpful, solutions-focused approach.
- Organisation & attention to detail — accurate notes and rotas are essential.
- Ability to prioritise in a fast-paced environment and meet targets.
- IT literate: Outlook/Teams, Excel (basic), and comfortable using CRM/app tools.
- (Previous recruitment, customer service, call-centre or scheduling experience is a bonus but not essential.)
About employer
Cucumber Recruitment supplies agency staff to healthcare organisations across the UK. We pride ourselves on long-term relationships, rigorous standards, and excellent support for both our staff and clients.
This is a Business Administration Level 3 apprenticeship (approx. 18 months).
All training is delivered at the workplace via tutor-led monthly visits/sessions.
On successful completion you will gain the Level 3 qualification.
Strong performers are highly likely to be offered a full-time role on completion, with progression into Bookings Consultant, Account Coordinator or Team Lead pathways, plus further training opportunities.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
