IT Engineer Apprentice

Level: 3


Employer: EVERYTHING TECH LIMITED


Location: 3RD FLOOR HANOVER HOUSE

To act as the first point of contact on IT Support for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company service level agreements. To be a proactive member of the Service Desk Team.
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Duration: 1 Year 5 Months

Expected start date: 09/12/2025

Hours per week: 40 hours

Wage: (Annually)

Job role includes

  • To provide a professional & personal first point of contact to customers for their IT support queries
  • Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
  • Troubleshooting issues and logging them into the company ticket system
  • To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask
  • Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
  • Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
  • Undertake simple maintenance tasks for monitored systems
  • To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated
  • Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers
  • Installing Software and building computers for customers
  • Take on ad hoc project work as directed by the IT Helpdesk Manager

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About employer

Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: 3 of any subject
  • grade: 4+ (A* - C)

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

    On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. 

  • Communication skills
  • IT skills
  • Customer care skills

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills