Customer Service Apprentice
Level: 2
Employer: InXpress
Location: 1 Park Lane
We are seeking a highly motivated Customer Service Apprentice to join our logistics team. The role is responsible for providing exceptional service to clients by coordinating shipments, resolving inquiries, and ensuring smooth communication between customers, carriers, and internal departments for both domestic and international freight.
Duration: 1 Year
Expected start date: 01/12/2025
Hours per week: 37.5 hours
Wage: (Annually)
Job role includes
Key Responsibilities
- Act as the primary point of contact for customers regarding freight forwarding services
- Handle customer inquiries, provide quotes, and manage bookings for air, ocean, and road shipments
- Track and monitor shipments proactively, providing customers with timely updates
- Coordinate with operations, warehouse, and carriers to ensure on-time delivery
- Manage documentation requirements (e.g., bills of lading, commercial invoices, packing lists, customs documents)
- Investigate and resolve service issues, claims, or billing disputes professionally
- Support credit requests and assist with invoice clarifications
- Build strong customer relationships and maintain high service standards
- Ensure compliance with international trade regulations and company policies
- Escalate issues to management as needed while ensuring effective resolution
About employer
A family run business specialising in International and Domestic Road, Air and Sea freight.
- Successfull completion of the apprenticeship could lead to a permanent post
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Work Ethic
