Job role includes

• Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
• Accurately inputting and updating patient details in our records system
• Assisting with general customer service enquiries – both face-to-face and over the phone
• Supporting colleagues in the clinic and reception area as needed
• Learning to use optical equipment under supervision and after training
• Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
• Managing stock levels – including ordering, receiving deliveries, and restocking shelves
• Assisting with regular stock checks, expiry date monitoring, and inventory management
• Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
• Building and maintaining strong working relationships with patients and other healthcare providers
• After training, using optical practice software for booking appointments, managing records, and processing orders
• Learning the basics of frame and lens selection to support the dispensing optician
• Booking and managing repeat appointments and recall reminders
• Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
• Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities