Job role includes

General Administration:

• Manage incoming calls, emails, and correspondence, ensuring prompt responses and accurate message handling
• Maintain accurate records, databases, and filing systems (digital and paper-based)
• Prepare reports, presentations, and departmental documentation as required
• Support compliance with company policies, health and safety regulations, and industry standards

Sales & Customer Service Support:

• Process hire enquiries, quotations, and bookings in line with company procedures
• Liaise with customers to confirm requirements, ensuring excellent service delivery
• Support the sales team with order processing, client documentation, and aftercare follow-ups

Operations & Logistics:

• Assist in scheduling equipment hire, delivery, and collection in coordination with logistics staff
• Monitor stock availability and update records of hired assets
• Process delivery and collection notes, ensuring all paperwork is accurate and up to date

Finance & Reporting:

• Support finance with invoicing, purchase orders, and credit control administration
• Track departmental budgets and highlight variances to management
• Assist with expense processing and reconciliation of accounts

Cross-Departmental Support:

• Provide administrative support to HR, including onboarding documents and training records
• Coordinate internal communication between departments to ensure efficient workflow
• Contribute to continuous improvement initiatives across business operations