Business Admin Apprentice

Level: 3


Employer: The Debt Advice Service


Location: Ram Mill Gordon Street

Organised, proactive, and want to make a difference? Join The Debt Advice Service as a Business Admin Apprentice. You'll be the first point of contact for those seeking debt support, helping guide them toward the right solutions.
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Duration: 1 Year 6 Months

Expected start date: 16/10/2025

Hours per week: 40 hours

Wage: (Annually)

Job role includes

As a Business Admin Apprentice, you will work closely with the team to support daily operations. Your main duties will include:

  • Handling inbound enquiries via phone, email, and web chat.
  • Checking initial eligibility for various debt solutions
  • Inputting and managing client information on internal systems.
  • Following up with potential leads and gathering required documentation
  • Supporting the admin and advisor teams with general office tasks.
  • Delivering excellent customer service and maintaining confidentiality at all times
  • Learning and understanding the financial products we offer to support client queries

This is a fantastic opportunity for someone looking to grow in a professional, customer-focused environment.

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About employer

The Debt Advice Service provides confidential and professional debt advice, helping individuals regain control of their finances. We pride ourselves on a client-first approach and offer tailored debt solutions. This is a great opportunity to join a growing, supportive team and build a career in a meaningful industry.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: Maths and English
  • grade: Grade 4/C or above

  • Business Administrator Level 3 Apprenticeship Standard
  • Training delivered by Rochdale Training via on-site visits
  • Monthly Training 1:1s with a qualified trainer to support development and progression

    • Opportunity for a full-time role upon completion
    • Potential progression to a full-time Lead Conversion Specialist and further to a full Debt Solutions Advisor role
    • Ongoing personal development and support with further qualifications
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills