Customer Service Apprentice (Credit Control)

Level: 2


Employer: CROWN GAS AND POWER LIMITED


Location: Crown Point

The role has a primary function of collecting debts through a first-class customer service. The candidate will be joining a very motivated and dedicated team which thrive on helping our customers to minimise payment arrears. Credit Control represent the Company in every interaction, so professionalism is of the utmost importance in this role.
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Duration: 1 Year 4 Months

Expected start date: 29/09/2025

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Responsible for own ledger ensuring all customers adhere to their payment terms
  • Develop relationships with customers and solve any queries concerning their accounts
  • Recover outstanding debt by means of repetitive chasing
  • Identify and monitor customers who pose a financial risk to the customer
  • Send overdue customers for disconnection whilst working within strict credit control processes
  • Admin duties including managing/monitoring team accounts inbox, processing of remittances, responding to customer queries within SLA
  • Meet set KPIs
  • Identify ways in which the current processes and procedures can be improved
  • Adhoc reporting

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About employer

Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: English
  • grade: C/4 or above or equivalent

Customer Service Practitioner Level 2 Standard

This qualification requires college attendance once per month.

    We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills