Apprentice Customer Service/Operations/Road-freight operator

Level: 2


Employer: SUREFREIGHT (INTERNATIONAL) LIMITED


Location: First Floor, Derwent House

Immediate start at Surefreight for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction.
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Duration: 1 Year 4 Months

Expected start date: 14/07/2025

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Answer phone calls and emails from customers in a timely and professional manner.

  • Maintain accurate records of customer interactions.

  • Liaise with various carriers and hauliers

  • Taking bookings by telephone and email

  • Building /creating jobs (multi-freight)

  • Customs preparation - CDS / Thyme-it / TSS entries

  • Booking in final deliveries

  • Filing and post

  • Weekly min 6 hour off the job training

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About employer

European Roadfreight operator, distribute throughout EU & UK with partners and agents. General forwarding & UK Transport. 4 Branches in UK looking to develop new markets and grow branches.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: GCSE English and Maths
  • grade: 4/C or above

  • CUSTOMER SERVICE PRACTITIONER L2 APPRENTICESHIP STANDARD
  • Mandatory Monthly College attendance

    • Subject to a successful Apprenticeship, including performance and availability, you may be employed by the company and considered for a full-time role
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills