Customer Service Apprentice
Level: 2
Employer: AARHUS FIRE PROTECTION LTD
Location: 4 MOSS LANE
Duration: 1 Year 4 Months
Expected start date: 16/06/2025
Hours per week: 40 hours
Wage: (Annually)
Job role includes
- Live Interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customer’s needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/answering emails
- General admin duties
- Receiving deliveries
- Assisting accounts with daily duties
- Organising events
- Administration of company vehicles e.g MOT, Tax, services etc
- Fast reaction to incoming emails on helpdesk
- Managing and handing out call outs to the engineers
- Forwarding enquiries to the appropriate department
- Raise defect quotes from engineer’s reports
- Raising purchase orders
- Day to day cleanliness of the stores and stock levels
- Ordering parts for scheduled works
- Picking parts for scheduled works
- Taking deliveries and putting away
- Setting up jobs
- Scheduling in works for the install department 2 weeks in advanced and booking in with customers
About employer
Established in 2003, Aarhus Fire Protection LTD are leading suppliers in Fire and security, supplying Site surveys, risk assessments, system designs, installation, maintenance of all aspects of fire and security. We have worked and have implemented fire protection to large companies in the UK such as ITV, Peel Holdings, Bruntwood and many other significant operations. But also, as an independent company, we offer the same high-quality service to the small individual companies. We are an LPCB and SSAIB Approved Company. We aim to deliver all sizes of projects including, Fire and security, supplying Site surveys, risk assessments, system designs, installation, maintenance, Fire Door Inspection & Certification, Fire Strategy Implementation & Guidance Nationwide. 100’s of successful projects completed with various manufacturers products.
Customer Service Practitioner L2.
This is a work-based qualification with monthly college attendance.
On completion of the probation period, you will be eligible for the Attendance Bonus and on completion of the apprenticeship you may be considered for a role within the company.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
