Retail Parts Advisor Apprenticeship
Level: 3
Employer: Mercedes-Benz of Stockport
Location: Brighton Road
The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.
Duration: 3 Years
Expected start date: 01/09/2025
Hours per week: 40 hours
Wage: (Annually)
Job role includes
The role of a Retail (Parts) Advisor Apprentice:
- Building and maintaining relationships with internal and external customers both in person and over the phone
- Developing relationships with other departments
- Preparing orders
- Meeting deadlines
- Stock control/management
- Processing warranty claims and payment
- Identifying parts
- Business development/planning
- Marketing and visual merchandising
- Forecasting and budgeting
- Managing logistics including organising and arranging deliveries
About employer
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
- Parts process specialist
- Parts supervisor
- Parts manager
- After sales manager
- May lead to sales executive
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
