Job role includes

You will be responsible for providing a comprehensive support to our customers over the phone and by email, ensuring attention to detail and pro-actively working with colleagues both internal and external to achieve full customer satisfaction. You will have a key role in promoting excellent customer service as well as maintaining existing business relations and developing new business opportunities.

• Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times
• Communicate in a professional manner with all customers by telephone, email and letter
• Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved
• Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints
• Scanning of PODs and other paperwork within strict deadlines
• Maintain up to date and accurate records of customer discussions and all correspondence
• Produce information for customers utilising our computer software packages & systems
• To demonstrate the facilities of the online system to all new potential customers when required
• Provide training and support to customers on the online system
• Ensure that all relevant standards are maintained within the department
• Undertake other general administration duties
• Attend weekly 1-2-1’s with Assistant Customer Service Manager to assess strengths and development areas and agree support/training required
• Assist other colleagues within the wider team as and when required
• Maintain a tidy and safe working environment
• Ensure you maintain a high level of health & safety standards and follow all company procedures in relation to health & safety