Export operations apprentice
Level: 3
Employer: TRANS GLOBAL FREIGHT MANAGEMENT LIMITED
Location: Revilo House
To provide export services to ALL customers, ensuring that high levels of customer service and company values are always maintained as per the job role responsibilities. To receive and process customer bookings in a timely fashion, build relationships with customers and overseas partners, to gain trust and become the customers' preferred supplier.
Duration: 1 Year 6 Months
Expected start date: 16/03/2025
Hours per week: 35 hours
Wage: (Annually)
Job role includes
- Handling European groupage services and full loads from start to finish
- Arranging movement of freight from origin to destination, both national and international
- Liaising with customers, suppliers, and overseas partners
- Working within a small export team of 2 staff – within the larger office
- Responding to emails
- Dealing with customs export and import paperwork
- Inputting data onto inhouse freight systems
- Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met
- Liaise between suppliers, overseas offices, and agents to obtain up-to-date shipment information
- Being proactive by ensuring customers are fully informed of the progress of their shipments
- Provide transport companies with the relevant information to ensure customer delivery requirements are met
- Ensure correct documentation is on file and act accordingly as set out in the instructions
- Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management
- Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum
- Monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
- To understand and use the current carrier rates to ensure achieve a positive margin
- To ensure all invoices raised include all costs incurred and are charged as per the agreed rates
About employer
Transglobal Freight Management are one of the UK’s leading independent freight forwarding companies. With Global state-of-the-art facilities Transglobal offer bespoke freight solutions, by land, sea and air. Vessel and aircraft chartering, customs documentation, pick and pack operations, warehouse operations and DGSA services. We have a network of branches throughout the UK and are able to offer progression and future opportunities to the right candidate.
- Business Administrator Level 3 Apprenticeship Standard
- Full-time employment on satisfactory completion of apprenticeship Promotion within the office/group
- Possible travel opportunities
- Communication skills
- Number skills
- Team working
- Punctual
