Customer Service Apprentice

Level: 2


Employer: ATR ACCOUNTANCY & BOOKKEEPIN


Location: Imperial House

An opportunity has come up to join our fast-paced and ever-growing accountancy practice. You would need to be hard working, have a friendly nature, be confident and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner.
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Duration: 1 Year 4 Months

Expected start date: 20/01/2025

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

  • Live interaction with customers
  • Answering the phone in a professional manner
  • Discuss customers needs and take messages if needed
  • Explain about the services available
  • Handling of complex queries/complaints
  • Understanding the core values of the business
  • Telephone enquiries/Answering Emails
  • Using CRM software
  • Scanning data/post handling
  • General Admin duties

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About employer

Founded in 2023, ATR is a forward-thinking accountancy practice committed to providing top-notch financial solutions tailored to your unique needs. Leveraging over two decades of collective industry experience, a team of dedicated professionals delivers a broad spectrum of accounting services with a level of expertise that rivals larger, more impersonal firms. What truly sets us apart is our commitment to a client-centric approach. Our friendly staff give each project a personal touch. Our clients are not just another account, to us they are valued partners in a financial journey. Our mission is to simplify the complex world of accounting. We empower businesses and individuals to achieve their financial goals with confidence and peace of mind.

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  • weighting: Desired
  • qualificationType: GCSE
  • subject: English
  • grade: C/4 or above or equivalent

Customer Service Practitioner Standard L2

This is a work-based qualification with college attendance one day a month.

    On completion of the apprenticeship you may be considered for a role within the company.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
Apply now

About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills