Customer Support Advisor Apprentice (Jobtrain Limited)

Level: 3


Employer: JOBTRAIN LTD


Location: UNIT 4

We are looking for someone to join our Customer Service team based at our Head Office in Altrincham. You'll handle a variety of enquiries and prioritise tasks, and thrive in a supportive, happy, and collaborative environment.
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Duration: 1 Year 6 Months

Expected start date: 09/12/2024

Hours per week: 37 hours

Wage: (Annually)

Job role includes

We value the unique personalities of our team members, which is why our support is not scripted - we want your individuality to shine.

As a valued member of our team, you'll play a crucial role in:

  • Assisting customers with Jobtrain
  • Offering guidance on setting up new features
  • Troubleshooting faults
  • Providing exceptional support to candidates throughout their job application process

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About employer

Jobtrain Limited is a leading-edge supplier of Recruitment software who has been providing services to our clients for over 20 years. Our head office is based in Altrincham near Manchester, with a second office in Glasgow. Our clients include Odeon Cinemas, Chester Zoo, Toyota, The University of Manchester, Paul Smith, NHS Scotland, Yorkshire Building Society, and many more across the UK and beyond.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: 5 GCSE's including English and Maths
  • grade: (A*-C/9-4 or equivalent)

    We are very proud of our team here at Jobtrain, and the fact that our colleagues have been employed with us for many years. Many started in junior positions and have since progressed into a range of different roles and functions within Jobtrain, spanning client management, sales and marketing, system implementation and development.

  • Communication skills
  • Attention to detail
  • Problem solving skills
  • Word, Excel and Outlook
  • Outstanding customer service
  • Accuracy
  • Troubleshooting skills
  • Manage multiple tasks
  • Prioritise own workload
  • Resilient mindset
  • Positive attitude
  • Proactive
  • Forward thinking
  • Friendly

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills