Customer Service Apprentice

Level: 2


Employer: GB Vehicle Leasing


Location: EUROPA HOUSE

A september start to work within a modern office environment amongst a small friendly team for a fast-paced and growing business based in Bury. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is forward thinking and customer focused.
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Duration: 1 Year 4 Months

Expected start date: 16/12/2024

Hours per week: 35 hours

Wage: (Annually)

Job role includes

  • To assist with general office duties
  • Interaction with customers
  • Understanding the core values of the organisation
  • Update in house systems with client queries
  • Updating CRM system
  • Collating mail daily and updating the database
  • Explain the options and discuss the benefits of the products and services
  • Deal with complex complaints and issues and be able to resolve
  • KPI’s in place and understand how performance is measured
  • Scanning and posting
  • Any other admin duties requested when required

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About employer

GB Vehicle Leasing are one of fastest growing leasing brokers in the UK. We pride ourselves on excellent customer service to both Consumers and Business users. With an existing client database and commitment to grow through online marketing and exciting new tech, the aim is to be the leading supplier of lease vehicles in the UK within 5 years.

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  • weighting: Essential
  • qualificationType: GCSE
  • subject: English
  • grade: C/4 or above or equivalent

This qualification requires College attendance once per month.

L2 Customer service practitioner Apprenticeship Standard.

    We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills