Customer Service Apprentice (35982)
Level: 2
Employer: RYE MOTORS (VAN & TRUCK) LTD
Location: Trafford Park Road
Duration: 1 Year
Expected start date: 28/10/2024
Hours per week: 40 hours
Wage: (Annually)
Job role includes
A normal day would include:
• Taking in coming and making outgoing calls
• Updating the system with accurate notes
• Pre-call and reminder phone calls
• Meeting and greeting customers on the day
• Ensuring customer contact details are captured
• Agreeing and organising collection times
• Customer updates through out the day
• Customer collection and explanation or works performed
• Follow up activity to ensure an excellent customer experience
• Being a team player and displaying a positive attitude towards team work, team members and callers
How you will be supported;
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
From an employer perspective you will be assigned a mentor who will train and coach you through the Service Advisor role, Starting with the basics of customer booking and appointments, learning the dealer computer systems, progressing to job shadowing with customers face to face, ultimately towards the end of the apprenticeship having your own customers to manage through the entire journey.
What will happen next;
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete.
• What the next steps will be
How you could get there;
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
About employer
Rye Motors is the UK's largest independent commercial vehicle management and fleet maintenance provider catering for all sizes of vehicle owners - from personal vehicles, commercial vehicles and large fleet operators, including wide-ranging blue-chip companies. Rye Motors is also a service and parts provider for several major RHG & trailer manufacturers, allowing us to carry out warranty repairs, routine maintenance and offer repair and maintenance (R&M) contracts, backed up by our 24-hour roadside assistance and recovery for large fleets of commercial vehicles.
Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 customer service practitioner qualification. Delivery method and location of training to be confirmed.
Possible progression within the company and progression onto the next level apprenticeship.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Calm
- Professional
- Focused
- Positive attitude
- Keen to learn