Customer Service Apprentice
Level: 2
Employer: B & J Supplies
Location: MARY STREET
Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff. Duties include live Interaction with internal and external customers.
Duration: 1 Year 4 Months
Expected start date: 28/10/2024
Hours per week: 37 hours
Wage: (Annually)
Job role includes
- Live Interaction with internal and external customers
- Diverse customer base with complex needs
- Discuss customers needs
- Explain about the products and services available
- Handling of complex queries/complaints
- Printing off orders daily
- Understanding the core values of the business
- Telephone enquiries/answering emails
- Analyse data and recommend improvements
- Using Linnworks
- Listing products
- General admin duties
About employer
We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.
Customer Service Practitioner Standard L2.
This is a work-based qualification with college attendance one day a month.
On completion of the apprenticeship you may be considered for a role within the company.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience