Customer Service Apprentice

Level: 2


Employer: B & J Supplies


Location: MARY STREET

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy online store. We’re looking for a positive, energetic apprentice to work in our busy Customer Service & IT Team for online sales. You will be fully supported in your job role with a member of staff. Duties include live Interaction with internal and external customers.
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Duration: 1 Year 4 Months

Expected start date: 16/12/2024

Hours per week: 37 hours

Wage: (Annually)

Job role includes

  • Live Interaction with internal and external customers
  • Diverse customer base with complex needs
  • Discuss customers needs
  • Explain about the products and services available
  • Handling of complex queries/complaints
  • Printing off orders daily
  • Understanding the core values of the business
  • Telephone enquiries/answering emails
  • Analyse data and recommend improvements
  • Using Linnworks
  • Listing products
  • General admin duties

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About employer

We are a long-standing wholesaler, family run business selling Toiletries, Chemist Sundries, Household goods and Health & Beauty Products based just outside Manchester City Centre.

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  • weighting: Essential
  • qualificationType: GCSE or equivalent
  • subject: English
  • grade: C/4 or above

Customer Service Practitioner Standard L2.

This is a work-based qualification with college attendance one day a month.

    On completion of the apprenticeship you may be considered for a role within the company.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills