Customer Service Apprentice

Level: 2


Employer: ORPLEX LIMITED


Location: UNIT 4

A Level 2 Customer Service Apprentice is required. Immediate start with an exciting opportunity for an individual enthusiastic, dedicated apprentice, seeking a new challenge, keen to learn and would like a career in joining our small and friendly team. We are a fast paced and growing business based at Orplex in Bury. Duties include: general office duties including answering the telephone and passing on messages in an efficient and timely manner.
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Duration: 1 Year 4 Months

Expected start date: 16/12/2024

Hours per week: 37 hours

Wage: (Annually)

Job role includes

  • Live interaction with internal and external customers
  • Understanding the core values of the organisation
  • General office duties including answering the telephone and passing on messages in an efficient and timely manner
  • Updating spreadsheets in Excel and on a Smartsheet document
  • Updating office systems and responding to general customers requests by email
  • Keeping the meeting room diary up to date on a weekly basis
  • Process requests for hospitality, stationery and operate a stock ordering and control system replenishing stock
  • Book/cancel meeting rooms and pool vehicles as requested and be responsible for hospitality
  • Assist with the input, maintenance and interrogation of record systems both manual and electronic
  • Handling enquiries from internal and external customers
  • Discuss customer needs
  • To assist with the production of documents and other correspondence
  • Carry out any other reasonable duties as required including providing cover where appropriate

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About employer

With over 24 years of experience in the areas of construction, electrical and lifting equipment. We understand the needs of fast-moving industries and utilise the mobility created by e-commerce to provide a service that adds value to our customers. Orplex Ltd was set up in 2014, with the acquisition of several e-commerce web sites and domains with the intention of creating for our customers the best online shopping experience. Orplex Ltd, founded in 2014, embarked on a journey to enhance the online shopping experience for our valued customers by acquiring multiple e-commerce websites and domains.

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  • weighting: Essential
  • qualificationType: GCSE or equivalent
  • subject: English
  • grade: C/4 or above

  • Customer Service Practitioner L2 Standard
  • College attendance will be required one day a month.

    On completion of the apprenticeship, a possible full time job may be offered.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills