Customer Service Apprentice
Level: 2
Employer: ORPLEX LIMITED
Location: UNIT 4
Duration: 1 Year 4 Months
Expected start date: 28/10/2024
Hours per week: 37 hours
Wage: (Annually)
Job role includes
- Live interaction with internal and external customers
- Understanding the core values of the organisation
- General office duties including answering the telephone and passing on messages in an efficient and timely manner
- Updating spreadsheets in Excel and on a Smartsheet document
- Updating office systems and responding to general customers requests by email
- Keeping the meeting room diary up to date on a weekly basis
- Process requests for hospitality, stationery and operate a stock ordering and control system replenishing stock
- Book/cancel meeting rooms and pool vehicles as requested and be responsible for hospitality
- Assist with the input, maintenance and interrogation of record systems both manual and electronic
- Handling enquiries from internal and external customers
- Discuss customer needs
- To assist with the production of documents and other correspondence
- Carry out any other reasonable duties as required including providing cover where appropriate
About employer
With over 24 years of experience in the areas of construction, electrical and lifting equipment. We understand the needs of fast-moving industries and utilise the mobility created by e-commerce to provide a service that adds value to our customers. Orplex Ltd was set up in 2014, with the acquisition of several e-commerce web sites and domains with the intention of creating for our customers the best online shopping experience. Orplex Ltd, founded in 2014, embarked on a journey to enhance the online shopping experience for our valued customers by acquiring multiple e-commerce websites and domains.
- Customer Service Practitioner L2 Standard
- College attendance will be required one day a month.
On completion of the apprenticeship, a possible full time job may be offered.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness