IT Apprenticeship

Level: 3


Employer: CREATIVE NETWORKS LTD


Location: Moss Bridge House

Are you passionate about technology and eager to kick-start your career in IT? Creative Networks, a leading provider of tailored IT and Telecom Solutions for small to medium-sized businesses, is seeking a motivated and creative individual to join their dynamic team as an IT Apprentice.

Duration: 15 Months

Expected start date: 15/03/2024

Hours per week: 37.5 hours

Wage: 13000 (Annually)

Job role includes

  • Providing 1st line support to staff
  • Monitor Network and server infrastructure
  • Taking phone calls on the Service Desk and handling service portal tickets and emails
  • Provide remote and on-site IT Support where and when required
  • Respond to system failures

About employer

A future-ready communications tool that brings phone, meetings and live chat together Creative Networks was established in 2005 by the current Managing Director after having worked in the industry for many years. It became apparent that the way forward for businesses was to offer Managed Services, with the focus of making businesses more efficient. Creative Networks has embraced changes in the IT sector for over 15 years and continues to do so today. Shortly after inception, we were met with steady growth working closely in the Automotive, Professional Services and Manufacturing sectors. We are an established company with qualified engineers and a manned help desk. Our customers have seen great success using our services built on experience and a strong work ethic.

  • weighting: Essential
  • qualificationType: GCSE or equivalent
  • subject: English
  • grade: C/4

Duration: 12 Months and up to 3 Months for End Point Assessment.

Delivery method and location of training to be confirmed, but apprentices will work towards the Information communications technician Level 3 apprenticeship standard. This standard aligns with the following professional recognition:

  • RITTech for 3

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

    This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an IT Support Technician.

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working

Vacancy title

Vacancy description

Level:
Employer:
Location:

Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.

About employer

Employer description

  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills