Customer Service Apprentice (Telesales/Business Developer)

Level: 2


Employer: Howdens Joinery (Trade) - Kingston


Location: Whitehill Industrial Estate,

As an Apprentice Business Developer, you will learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the Depot. In turn we will provide full training in Depot and through our in-house learning and development team.

Duration: 15 Months

Expected start date: 19/09/2022

Hours per week: 40 hours

Wage: 15000 (Annually)

Job role includes

  • Obtain key information to generate customer leads
  • Contacting customers over the phone and face to face
  • Monitor new accounts
  • Deal with enquiries from customers
  • Communicating the products and services offered
  • Increase customer account base
  • Maintain accurate records of the customers contacted
  • Invoicing/stock reconciliation/data entry
  • Account management
  • Undertake banking/compliance related tasks
  • Achieve individual and Depot targets
  • Ensure compliance with Health & Safety Regulations

About employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.

  • weighting: Desired
  • qualificationType: GCSE or equivalent
  • subject: English
  • grade: Grade C/4 or higher

Level 2 Customer Service Practitioner apprenticeship standard, this includes:

  • Functional skills in English, maths, and ICT (if applicable)
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac in your Depot.

 

Training will be depot based, with a monthly visit from your Didac trainer face to face.

    At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management.

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

Vacancy title

Vacancy description

Level:
Employer:
Location:

Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.

About employer

Employer description

  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills