IT Support Apprentice

Level: 3


Employer: VALETECH SOLUTIONS LIMITED


Location: 10 MARKHAM STREET

Due to the growth of the business, Valetech are looking for an ICT Apprentice to join their team. You will be working as part of the IT Helpdesk to resolve issues and provide solutions/guidance to Valetech customers based in the UK.

Duration: 16 Months

Expected start date: 01/10/2022

Hours per week: 37 hours

Wage: 15000 (Annually)

Job role includes

  • Providing 1st/2nd line technical support, answering support queries via the ticketing system, email and telephone.
  • Primarily supporting customers remotely but occasionally working at the customer's premises when required.
  • Respond to requests for technical assistance and service requests, resolve issues and keep customers informed of progress.
  • Build, test, and configure new equipment to order specifications
  • Carry out client system checks, and report to managers where necessary.
  • Continue to develop skills and knowledge relevant to the supported systems.
  • Carry out instructions given by managers in line with business requirements.

About employer

Valetech are a Manchester-based IT support and infrastructure specialist, providing small and medium-sized businesses with telephone help desk, on-site support and installation services.

  • weighting: Desired
  • qualificationType: GCSE or equivalent
  • subject: English
  • grade: 4-9 or A-C

Level 3 Information Communications Technician

    Full-time employment

  • IT skills
  • Attention to detail
  • Problem solving skills
  • Logical

Vacancy title

Vacancy description

Level:
Employer:
Location:

Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.

About employer

Employer description

  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills