Customer Service Apprentice

Level: 2


Employer: FLOWTECH WATER SOLUTIONS LTD


Location: UNIT 1

Internal sales work in fast-paced environment to acquire new customers, increase the revenue growth and make sure all aspects of the sales orders meet requirements of the client and the company.

Duration: 12 Months

Expected start date: 01/09/2022

Hours per week: 37.5 hours

Wage: (Annually)

Job role includes

• Respond to incoming emails and telephone calls from our manufacturing and online divisions
• Contributing to and driving sales by effectively promoting products and developing relationships
• Responsible for the customer journey, seeing a sale through from beginning to end - understanding requirements, building relationships, advising on products, and completing sales and making sure deliveries run smoothly
• Producing detailed and accurate quotations for customers
• Managing own quotations lists, following up on quotations, receiving customer feedback and securing orders
• Reporting to the relevant Manager

About employer

Flowtech Water Solutions are water services and booster specialists. After being incorporated in 1996, Flowtech have historically supplied a large number of standard and bespoke products from their base in Grange-Over-Sands, Cumbria.

  • weighting: Essential
  • qualificationType: GCSE or equivalent
  • subject: Maths & English
  • grade: 3/D or above

Customer Service Practitioner Level 2 Standard 

    Progression within the company on completion of the apprenticeship.

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Punctual
  • Reliable
  • Ambitious
  • Honest

Vacancy title

Vacancy description

Level:
Employer:
Location:

Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.

About employer

Employer description

  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills