About the placement

The placement will cover some of the following areas:

Customer Service Experience

• This would be undertaking pulse surveys with clients and highlighting areas for improvement
• Feed into social/media marketing apprentice for posts
• Helping with assessment on The Institute of Customer Service accreditation

Social Media/Marketing

• Liaising with each member of the team on the work they have done that week and pull together appropriate posts
• Looking at SEO analytics
• Setting up social media posts
• Drafting blogs
• I have several commercial training courses that have been purchased in this area also which need reviewing and the main learnings pulling from
• Welcome to attend any networking events that might be happening during the 45 days placement

Financial

• Analysing and Understanding return on investments
• Creating a pipeline of spend and P&L

HR related activity

• Shadow other experienced Associates
• Involved in basic HR work if feels comfortable such as staffing the HR Inbox and allocating work, proposing answers to email queries that come in
• Opportunities available on HR Software side to run reports and do analyse on current position for client
• If there are any CIPD events that are happening at the point of the 45 days placement, welcome to get involved in those also
• Also welcome to attend any coaching sessions that undertake on CIPD HR Level 3 and 5 qualifications subject to the coacher’s permission

About the business

PM Business Support Services Ltd is in its 3^rd year of operation.  A specialist HR Consultancy offering services mainly to SME’s throughout the UK.  At a point of growth and expanding the team, the CEO is keen to support people in their education studies to take what they learn in the classroom and understand it from a commercial perspective.

About the T Level – Management and Administration

Students will develop an understanding of a broad range of issues relevant to the sector, including:

• business context – an overview of organisational cultures and values, different types of internal and external stakeholder, different forms of governance and the impact of organisations on society and the environment
• project and change management – an understanding of the common change management theories and models and how to support and improve projects
• business behaviours – the importance of good communication and adapting social communication styles to professional standards and according to purpose, medium and audience
• quality and compliance – the importance of maintaining and improving quality in all aspects of public and private sector organisations

This T Level course is currently on offer in Greater Manchester at:

• Bolton College
• Bury College
• Hopwood Hall College
• The Manchester College
• Oldham College
• Salford City College
• Stockport College
• Trafford College
• Wigan & Leigh College

This placement may not be available with all colleges or providers. Please speak to your college or provider for more information about which placements may be available to you.