Kia Customer Service Parts Advisor Apprenticeship - Dukinfield

Level: 2


Employer: KIA MOTORS UK LTD


Location: 123 Birch Lane

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems / enquiries and processing customer’s orders.
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Duration: 15 Months

Expected start date: 01/06/2024

Hours per week: 40 hours

Wage: (Annually)

Job role includes

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems / enquiries and processing customer’s orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

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About employer

Kia in Dukinfield, a one stop shop for everything Kia. Offering new Kia and Kia approved used car sales, Kia daily rental, Fleet and business specialists, Motability, and of course full service and MOT facilities. Premier, one of the longest established Kia dealers in the UK. Selling and servicing Kia since the late nineties..

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  • weighting: Desired
  • qualificationType: GCSE or equivalent
  • subject: Math's & English
  • grade: C or Level 4

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Industry recognised Level 2 Customer Service
  • Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

    • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
    • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

Vacancy title

Vacancy description

Level:
Employer:
Location:

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Duration: 18 months

Expected start date: 28/3/2022

Hours per week: 37.5 hours

Wage: 146.25 (weekly)

Job role includes

  • Explore what an apprenticeship is and how they work.
  • Understand what it means to be an apprentice.
  • Discover different apprenticeship types, get application hints and tips, and apply for vacancies.
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About employer

Employer description

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  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills
  • Ability to work as part of a team
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to prioritise tasks
  • Excellent organisational skills
  • Good problem-solving skills